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About

About

Our Vision for Fed Sq

To be recognised internationally as a contemporary world site and Melbourne’s inspirational public space.

To manage and develop Fed Square to actively support and reflect Melbourne’s pre-eminent civic and cultural strengths.

Fed Square is Anything But Square!

World-class art galleries and installations. Mind-blowing food and drink. Thrilling, extraordinary events that capture the hearts of Melburnians year after year. Fed Square is anything but square.

Since opening in 2002, Fed Square has seen more than 100 million visits and been named the 6th Best Public Square in the World. Frankly, we’re slaying out here and it’s nice to be recognised.

We’re proudly guided by our Civic & Cultural Charter. Our Charter was developed closely with the Victorian State Government and Melbourne City Council, neither of whom govern Fed Square but whom we keep a strong relationship with. We’re just friends, mum.

The Charter outlines Fed Square’s role in Melbourne as a centre for creativity and innovation, arts and cultural festivals, gorgeous gardens and river access and as the focal point in town for contemporary cultural and civic activities.

In line with the Charter, Fed Square Pty Ltd ensures that these themes and strengths find expression in Fed Square’s management philosophy, marketing, programmed events, and hiring and leasing activities, including the way we run the commercial spaces that make all the good stuff possible.

Fed Square Pty Ltd is the organisation responsible for the coordination and management of all the self-governing tenancies (that’s the cafes, art galleries and so on), programming and marketing of all the public spaces and all aspects of asset management and development.

Civic and Cultural Charter

The Civic and Cultural Charter was jointly developed and agreed by the State Government of Victorian and Melbourne City Council at the outset of Fed Square’s founding.

The Charter recognises Melbourne’s pre-eminence as a centre for creativity and innovation, its diverse and successful arts and cultural festivals, its cultural diversity, the popularity and beauty of its gardens and river and the desirability for a new focal point for contemporary cultural and civic activities.

In line with the Charter, Fed Square Pty Ltd ensures that these themes and strengths find expression in Fed Square’s management philosophy, marketing, programmed events and activities, and hiring and leasing activities, including the presentation and market positioning of its commercial spaces.

Customer Service Excellence Program

Our Service Goal

Fed Square’s service goal is to be widely recognised for providing exceptional, seamless customer service to inspire visitors, customers and clients to return time and time again.

Our Service Commitments

  • Providing consistent service and value that customers and visitors can rely on
  • Ensuring that all we do, we do with pride
  • Establishing a tradition of excellence as ambassadors for Victoria

Our Service Excellence Standards

To be:

  • Welcoming
  • Helpful
  • Respectful
  • Accountable